Hi there, I'm Scott
I'm a lead content designer in the San Francisco Bay Area. I solve problems for humans.
My career in IT started as a front-line support engineer. I quickly earned a reputation as an empathetic person who could solve problems by determining root causes. A technical writing manager noticed how quickly I could adapt to my audience needs, and asked me to become a writer on her team.
10 years ago, I discovered that I understood how people read more than most. So I tried my hand at writing UI copy for a medical device. Bells rang, sirens sounded, and a rocky experience suddenly became a good one. After that ended, UX writing still wasn't a thing yet, so I went into information architecture and content strategy.
But then it happened, UX writing was "invented." As it turns out, my skillset and uniqueness suits it perfectly, and I love it.
Portfolio
Oracle - Reserve It app
Services: content design
Oracle needed a mobile app for employees and partners to reserve conference rooms and coworking spaces at its facilities.
I collaborated with the UX designer to design the user experience and write UI copy within an aggressive timeframe.
Contact me to see the content design!
Oracle - Mercury Design System
Services: content strategy, content audit, information architecture, taxonomy, UX research, writing
Oracle needed UX guidelines for a design system. The challenge was that the design system had been mostly undocumented, community-supported across multiple silos, and lacked a content point-of-view.
I collaborated with UI Design Ops, front-end development, UX designers, and senior leadership to bring some calm to the chaos.
Contact me to see an example!Contact me
Empathetic. Maximizing. Restorative
Hire Scott Parsons - Freitas for your next job.
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